Shipping policy
Shipping Location
We ship all orders from the Gold Coast, Queensland.
Shipping Rates
Standard shipping is a flat rate of $10.95 to QLD, NSW, VIC, SA, TAS and ACT. Shipping to WA and NT is $15.95 due to higher carrier costs and longer transit distances.
Express Shipping
Express shipping is available and is calculated by weight for parcels up to 5kg. The exact rate will be shown at checkout.
Free Local Delivery
If your delivery address is within the Gold Coast, a free local delivery option will appear at checkout when your address qualifies.
Carriers Used
Shipping costs have continued to rise, and in many cases it costs us more than we charge. To keep rates competitive, we use Aramex for metro and greater‑metro areas throughout Australia. If your address is outside Aramex’s delivery network, or you’re in a regional, rural or remote area, your order will be sent via Australia Post instead. Australia Post is also used for PO Boxes, Parcel Lockers and Parcel Collect, as Aramex cannot deliver to those address types.
Dispatch Times
Orders are packed and dispatched within 1-2 business days. You’ll receive a tracking number once your parcel has shipped.
Authority to Leave
All orders are sent with Authority to Leave. If a parcel is lost, damaged or stolen after delivery, compensation will not be provided. If the driver cannot safely leave the parcel, it will be taken to a collection point or depot.
Transit Insurance
All parcels are insured while in transit. If your parcel is lost before delivery is attempted, we’ll replace it or issue a refund.
Estimated Delivery Times (Standard Shipping)Â
Sydney: 2–4 business days
Regional New South Wales: 1–6 business days
Canberra: 1–4 business days
Melbourne: 2–4 business days
Regional Victoria: 2–6 business days
Brisbane/Gold Coast: 2–4 business days
Regional Queensland: 2–7 business days
Adelaide: 3–5 business days
Regional SA: 3–7 business days
Perth/Western Australia: 5–8 business days
Tasmania: 5–7 business daysÂ
Northern Territory: 5–8 business days
Business days exclude weekends and public holidays. These timeframes are approximate and provided as a general guide only. Puzzles + is not liable for delays caused by couriers. Deliveries may take longer during November and December due to peak volumes.
Incorrect or Incomplete Addresses
Please ensure your delivery address is complete and correct. If a parcel is returned to us because the address provided was incorrect or incomplete, you will be charged for shipping if you want the order sent again.
Uncollected Parcels
If your order is taken to a collection point or Post Office, please ensure it is picked up within 10 business days. If it is not collected, it will be returned to us. You will be charged a shipping fee if you want the parcel resent. If you prefer a refund, you will be refunded for the items only, not the original shipping fee.